MR MEATS · admin portal

Support & disputes

2 open · 3 total

Refund for cancelled order

Marius Botha · 26 Jul 2026 · MM-10423

customer

The butchery cancelled after I paid. When does the refund reflect?

Customer gate access

Naledi Mokoena · 28 Jul 2026 · MM-10424

driver

Complex gate code was wrong, waited 15 minutes. Can we get a waiting fee?

Common resolutions

Cold chain failure: full item refund, flag the driver, notify the butchery.

Missing item:refund the line, deduct from the butcher's next payout.

Late delivery: refund the delivery fee.